BEGIN UPDATE (5/14/08). This solution worked for me for at least 2 months, since then I've had at least 4 reocurrences, all of which were fixed just by reinserting the earphone repeatedly, except for the last instance, I had to clean the earjack and seems back to normal
END UPDATE
One day I got a call on my iPhone and I was not able to hear any audio. After a while I figured out I could still hear audio if I put it in speakerphone mode. Next I realized that the play icon was showing up with no audio. I tried pausing/playing music and I could no hear any audio at all. After doing some research on Google I found out this was a very common problem on the iPhone, and unfortunately it appears to be a problem on the hardware and not on the software.
The iPhone has a mechanism to detect when you unplug the headset, apparently this mechanism can fail sometimes due if debris gets in the headset jack. This is why you can't hear any audio, because it thinks you have a headset plugged in and continues to route all audio to the headset output. There are several workarounds published out there, some very creative that suggest using a damped q-tip. But the one solution that worked for me was plugging and unplugging the headset several times until it gets back into the correct state. However this solution was only temporary for me, eventually the iPhone would get into that same state. Because I connect the iPhone on the aux port of my car stereo I had to check every time I left my car to make sure I would be able to use my phone throughout the day!
This became very annoying, so I called Apple Support (1-800-MY-IPHONE) and the workaround they had me try was to plug and unplug my headphones 5 consecutive times as fast as I could. The problem was fixed immediately, but I was very skeptical this would be a long term solution. So I continued verifying that the phone was in the correct state everytime I unplugged the headset. To my surprise this problem hasn't reocurred since then and it's been over 4 weeks and I plug/unplug it at least twice a day, so it seems in my case this problem was indeed caused by a debris and not a permanent hardware problem, which is a relief. So there you have it: the official recommendation from Apple support if you want to give it a shot.
30 comments:
well ive been looking for a solution to this problem and still havent found it,
everyone seems to say insert and take out the headset quickly but that just doesnt work for me (it did once but as soon as i put the headphones back in and out it stoped) i cant belive i've had so many problems with my iphone (after 4 days) its just a pity i cant bring it back as its a hacked/unlocked version, and it hasnt been released here yet,
does this workaround still work for you??
I just bought the iphone today and already had that problem. No audio in everything except for the one used in calling.
Also my music wont even play. It was just stuck there.
I tried every solution I could find and nothing worked.
After being frustrated for quite some time I noticed you can reset all settings. Did this and got all the sounds working again.
@Acid_Reignz
Thank you! I was having the same problem today! And this fixed my problems.
ok..i tried everything..
and it doesn't work.
anyone can help me..
my sound doesn't work..
cerberus624@hotmail.com
send me a emial.
i really needs help
I thought my same problem was manefested by letting my battery die till my iPhone shut off. Once fully charged the speaker worked again. Could have been a conicidence. I put my phone in my jean pocket so there was slot of fuzz in the base. So it stands to reason that fuzz could have gotten into the audio jack. If the audio jack wasn't welled I would just stick in a dummy jack. Maybe someone could market one
The problem was fixed for me by changing the firmware on the iphone,,,, I no longer own an iphone there way to much hassle......
This solution worked for me. I used canned air to blow out the ear jack. No problems now.
Worked like a charm!
Audio was all wacky: No sound from speaker with key presses or ipod, but phone would work if turned to speaker phone. Phone wouldn't work through earpiece. Drove me crazy for a day and a half. Then after reading this it made total sense...thanx!
Thank you so much for taking the time to write this post. The 5 cycles of plugging-unplugging the headset did the trick. I am leaving for a trip in 2 days and didn't have time to swap phones if mine was permanently broken. Soooooo glad to have it operating again without the need to visit the Apple store - which is slammed with 3G iPhone seekers. Thanks again
Worked out perfectly. Thank you. This is the first time it happens to my iphone 1.1.2, which I bought early this year.
I peeled most of the cotton off a dry q-tip so it would fit in the iphone, pushed it all the way in and twisted it around a couple of times. I pulled out quite a lot of dark dust, and it worked great.
I wasn´t able to find any solution on the web, so I took it in my own hands, now here´s how it´s solved:
http://ifoneheadsetjackfix.blogspot.com/
I hope it helps more people out there.
Worked for me. Thank fuck for that...
Brilliant. I was going to change my whole day to make time to go to Apple. Thanks for saving me the trip.
man you're amazing
Hi,thanx a bunch-you have saved me from a 100$ bill from a dishonest iphone repairman-in Iran we don't have any apple or iphone official representative-thanx again and godspeed
That just worked for me too! thanks
I just tried the 5 times inserting the headset jack and my iphone is working perfectly now! Thanks so much!!
if you smoke ciggarettes and have an iPhone , loose tobbacco in your pocket can get into the jack and cause the problem, I used a qtip , took some cotton off it and cleaned it out, now it works , the unplug replug never worked so give it a try
That's hilarious. Thanks for the tip. It worked.
Thanks worked like a charm
I have prob with my iPhone speakers they don't work at all and when I call some1 and I switch on the speaker there is no sound is this a software problem or hardware problem plz help me.koolyaar_5@hotmail.com. Plz email me
I tried rebooting. It worked.
I have the iPhone4. I was able to hear audio through the loudspeaker and in the bluetooth in my car, but not through the actual headset.
I tried the earphone plug trick(plugging in and out rapidly several times) and it worked!
OMG, This was sooooo helpful! I have racking my nerves trying to figure out what went wrong with my iphone and following the directions here, I'm back to normal and my phone is as good as gold now! Thkssss... most greatful..
Wow that worked thanks a ton
is not working!!! the iphone doesn't think the jack is plugged in but the speaker still doesn't work isn't there any real solutions for this problem?
Amazing by inserting headset ...all working fine like a charm...thankguys
Hi, it is not working for me. having issue with the speaker not working, I can't hear anything through the speaker, but as soon as I connect the headset I can hear through the ear piece, but no speaker sound. I even replaced the Speaker dock last week, but still no sound through speaker, please help...
Did you find the answer, I am also having the same issue, even after I replaced the Speaker dock, still no sound from speaker, but when plug on to headphone jack, can hear through the earpiece.Thanks
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