Friday, February 05, 2010

Blockbuster vs Netflix DVD subscription comparison

I recently switched from Blockbuster to Netflix DVD subscription because new release DVDs were taking 2-3 days to ship in some cases, but I'm finding out that Netflix is even worse. I have a 2 DVD subscription with Netflix. Netflix received DVD #1 on 1/31 and DVD #2 on 2/2. I have not had any DVDs shipped this week at all. Today (2/5), I called customer service and they said they will not be shipping any of the DVDs on my queue for this weekend because those titles have not been returned by other customers, so in summary I had no DVDs shipped in one full week. Here is what my DVD queue looks like:

  1. Movie 1: Very Long Wait (Released on 1/19/10)
  2. Movie 2: Very Long Wait (Released on 2/3/20)
  3. Movie 3: Short Wait (Released 12/22/09)
  4. Movie 4: Very Long Wait (Released on 2/12/10)

With the exception of "Movie 2" I've had these movies on my DVD queue for at least a week. One of these titles was released over a month ago. Shouldn't Netflix stock more copies of unavailable movies? I know that will erode profits, but if this is a common trend for most customers they are risking losing customers which will also eventually hurt profits. To make matters worse they recently introduced a 4 week delay for Warner Bros movies. Not to mention that they charge ($2-$4/mo) extra to get blu-rays. The only reason why I'm keeping their subscription is because of their streaming option, which is great, I have a Roku player and love it. In terms of DVD subscription I'm reactivating my plan with Blockbuster which seems to be better in terms of availability, not charging extra for blu-rays and no 4-week delay for new Warner Bros releases (so far).

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